Shipping and Delivery Policy

Shipping

STANDARD SHIPPING TIME

Due to a large number of orders - processing time is extended by one week. 

US and Canada: 7-21 days*
Australia and New Zealand: 10-21 days
Europe**: 7-21 days
Latin America: 10-30 days
Africa**: 10-30 days
Other countries: 14-30 days

 

PROCESSING TIME

Please allow 3-5 business days for order processing. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.

DELAYS

On very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.

SEPARATE SHIPMENTS

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers.

CUSTOMS FEES

In most cases, customs fees do not apply. The customer is responsible for all customs fees should this happen. Please contact your local customs agency for more information.

 

TRACK YOUR ORDER

Once your order has been shipped, we will automatically send you a shipment confirmation email that includes the tracking number.

 

* Business days
** Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo and some others. We are sorry for this temporary inconvenience.

 

In case you have any questions, please visit our FAQ Page or Contact Us.